Getting Help
We want you to have the best experience with TriviaNow, and we’re here when you need a hand!
Self-Service Resources
Before reaching out to our team, these resources can often get you the answer you need right away:
This Documentation
You’re already here! Browse the sidebar to find guides on every feature, or use the search bar at the top to find specific topics.
Archie — Our AI Assistant
Archie is our friendly AI-powered chatbot available right on the TriviaNow website . He can:
- Help you find the right documentation page
- Answer common questions about features, billing, and gameplay
- Guide you through step-by-step processes
- Point you to the right support channel if needed
Look for the chat widget in the bottom corner of the website, or click the chat icon in your dashboard.
Help Center
Our Help Center has additional articles and resources. You can find it linked from the Contact page and the Subscription page on the website.
Troubleshooting Guides
Having a specific issue? Our Troubleshooting section covers:
- Connection Issues — disconnections, lag, reconnecting
- Problems Joining a Game — PIN errors, session full, etc.
- Gameplay Issues — power-ups, scoring, answer problems
- Account Issues — login, email, avatar, password
- Billing Issues — credits, payments, subscriptions
- Hosting Issues — session launch, player management
FAQ
Check our Frequently Asked Questions for quick answers to the most common questions.
Contact Our Support Team
If you need personalized help, our support team is ready to assist!
How to Reach Us
- Contact Form: Visit the Contact page on TriviaNow
- Fill in your name, email, subject, and a description of your issue
- If you’re logged in, your name and email are pre-filled for convenience
- Submit the form — you’ll receive a confirmation with a ticket reference
What to Include in Your Message
To help us resolve your issue quickly, please include:
- Your account email address
- A clear description of the problem — what happened, what you expected, and what you see instead
- Steps to reproduce (if applicable) — so we can investigate
- Device and browser you’re using (e.g., iPhone 15, Safari; or Windows laptop, Chrome)
- Session PIN (if the issue happened during a game)
- Screenshots (if possible) — a picture is worth a thousand words!
Response Time
We typically respond within 1 business day. Subscribers on Game Night Plus or Showtime Pro plans receive priority support.
Quick Reference
| I need help with… | Where to go |
|---|---|
| Finding a feature | FAQ or search this documentation |
| A game in progress | Troubleshooting |
| Billing or credits | Billing Issues |
| Account access | Account Issues |
| Quick AI help | Chat with Archie on trivianow.net |
| Personalized support | Contact form |
[!TIP] For the fastest resolution, check our documentation and chat with Archie first. Many questions can be answered instantly without waiting for a support response!