Submit a Support Ticket

Need help with your account, billing, or product behavior? A clear support ticket helps our team investigate faster and get you a useful answer.

Before You Submit

Check the Quick FAQ for common issues.
Confirm whether the problem happens consistently.
Try basic troubleshooting (refresh, sign out/in, clear browser cache).

Information to Include

When submitting your ticket, include as much of the following as possible:

What happened
- A short summary of the issue.
What you expected
- Describe the expected result.
Exact steps to reproduce
- Number each step so support can follow it.
When it happened
- Date, time, and your time zone.
Where it happened
- Device, browser/app version, and operating system.
Account details
- Workspace or account email (avoid sharing passwords).
Evidence
- Screenshots, screen recordings, and any error messages.

[!IMPORTANT] Do not include sensitive data like passwords, full card numbers, or private API keys in your ticket.

Priority and Impact

Help us prioritize by stating impact clearly:

Critical: Work is blocked for all or most users.
High: Major feature is unusable but a temporary workaround exists.
Medium: Partial disruption with limited scope.
Low: Minor issue, cosmetic bug, or general question.

Example Ticket Template


Subject: Unable to apply purchased credits to game session

Summary:
Purchased credits appear in billing history, but balance does not update in the
session setup page.

Expected:
Newly purchased credits should be available immediately.

Steps to Reproduce:
1. Go to Billing > Buy Credits.
2. Purchase any top-up package.
3. Return to Session Setup.
4. Observe that available balance is unchanged.

When:
2026-03-06, 10:15 AM (UTC-5)

Environment:
Chrome 133, macOS 14.6

Account:
owner@company.com, Workspace: Alpha Team

Attachments:
Screenshot of billing success and session setup balance.

After Submission

You will receive a confirmation email or in-app acknowledgement.
Reply to the same thread to add details or attachments.
If severity changes, update the ticket with current business impact.