Refund Policy

TriviaNow processes refund requests on a case-by-case basis. We want to make sure every purchase feels right, and we’re here to help if something goes wrong.

How to Request a Refund

To request a refund, contact our support team through the Contact page. Please include:

• Your account email address.
• Details about the purchase (date, amount, credit pack or subscription).
• A description of why you’re requesting a refund.

Refund requests are typically reviewed within a few business days. Our team will follow up by email with the outcome.

Subscription Cancellations

When you cancel your subscription, you keep full access to subscriber features and your remaining subscription credits until the end of your current billing period. No partial refunds are issued for unused time within a billing cycle.

You can cancel anytime from Dashboard > Billing > Subscription.

Credit Pack Refunds

Refunds for credit packs may be possible if the credits have not been used. Once credits have been spent, they are generally not eligible for a refund.

Billing Disputes

If you notice an unexpected charge or something doesn’t look right on your invoice, please contact our support team through the Contact page before filing a chargeback with your bank. We’ll work with you to resolve the issue quickly.

[!WARNING] Filing a chargeback without contacting us first may result in your account being suspended. Please reach out so we can help.

[!NOTE] If you experience a technical issue that caused incorrect credit deduction, reach out to support with details and we’ll investigate. Include the date, the feature you were using, and any error messages you saw — this helps us resolve it faster.