Quick FAQ

Do credits roll over?

Usually, monthly included credits expire at cycle end, while purchased top-up credits stay available while your account is active.

Will I lose data if I change email?

No. Your data, history, and balances stay with your account.

Why is a feature missing?

Check Settings > Enabled Features and make sure it is switched on.

What happens after cancellation?

Paid access continues until cycle end, then your account moves to a free or inactive state based on plan rules.

I cannot log in—what now?

Use Forgot Password? on the login page and follow the reset email instructions.

Need more help?

For complex issues, follow the Submit a Support Ticket guide.