Account Issues

Having trouble with your TriviaNow account? Whether it’s a login problem, email verification issue, or profile update, this page has you covered.

Can’t Log In

If you’re unable to sign in to your account, work through these steps:

1. Double-check your email address — Make sure you’re using the exact email you signed up with (watch for typos)
2. Try Google sign-in — If you originally signed up with Google, the regular email/password login won’t work. Click the Google sign-in button instead.
3. Reset your password — Click “Forgot Password?” on the login page to receive a password reset link
4. Check email verification — Your account may not be verified yet. Look for a verification email from when you first signed up and click the link
5. Clear your browser cache — Sometimes outdated session data can interfere with login

[!TIP] Not sure whether you signed up with email or Google? Try both options. If you used Google, the Google sign-in button will recognize your account automatically.

If none of these steps work, contact our support team and we’ll help you get back in.

Email Verification Not Arriving

If you’re waiting for a verification email and it hasn’t shown up:

1. Check your spam or junk folder — Automated emails often end up there
2. Wait 5-10 minutes — Email delivery can sometimes be delayed
3. Verify the email address — Make sure the email you entered during signup is correct (no typos)
4. Request a new verification email — Go to the login page and look for the option to resend the verification
5. Check your email provider settings — Some email providers (especially corporate or school accounts) block automated emails. Try adding TriviaNow to your safe senders list

[!NOTE] If you’re using a corporate or school email, your IT department may block emails from unfamiliar senders. Consider using a personal email address for your TriviaNow account.

Can’t Change Email

Changing your email address requires verification on both ends. Here’s what to keep in mind:

• You need access to both your current and your new email address
• The verification link sent to your new email expires after a limited time — act quickly once you receive it
• Check both inboxes, including spam and junk folders
• Make sure the new email isn’t already associated with another TriviaNow account

For the full step-by-step process, see Changing Your Email.

Avatar Upload Failing

If your avatar upload isn’t working, check these requirements:

• File format: PNG or JPEG only
• File size: Must be under 10MB
• Image quality: Very small or corrupted images may fail to process

What to try:

1. Use a different image to rule out a file-specific issue
2. Resize your image to a smaller resolution (512x512 pixels works great for avatars)
3. Convert your image to JPEG or PNG if it’s in a different format (like WebP or HEIC)
4. Try uploading from a different browser or device

For more details on avatar settings, see Your Avatar.

Other Account Issues

Can’t delete my account

• Account deletion is handled through your account settings
• If you can’t find the option or run into an error, contact support and we’ll assist you

My display name won’t update

• Make sure the new name meets the requirements (not empty, within character limits)
• Try refreshing the page after saving
• If it still shows the old name, log out and back in

Logged in but seeing a blank dashboard

• Try refreshing the page
• Clear your browser cache and cookies
• Try a different browser
• If the problem persists, contact support

[!NOTE] Still stuck? Chat with Archie, our AI assistant, on the TriviaNow website , or contact our support team directly.