Troubleshooting

Having trouble with TriviaNow? You’re in the right place. This section covers the most common issues players and hosts run into, with clear explanations and step-by-step solutions.

Find Your Issue

Choose the category that best matches what you’re experiencing:

• Connection Issues — “Reconnecting…” messages, lost connections, lag, or slow performance
• Problems Joining a Game — Error messages when trying to join, QR code issues, or invalid PINs
• Gameplay Issues — Problems with answers, power-ups, scoring, or in-game behavior
• Account Issues — Login problems, email verification, avatar uploads, or profile changes
• Billing & Credits Issues — Payment failures, missing credits, subscription questions, or invoice access
• Hosting Issues — Sessions that won’t start, players who can’t join, or host control problems

Quick Tips

Before diving into specific issues, try these general steps that resolve most problems:

1. Refresh the page — A simple refresh fixes many temporary glitches
2. Check your internet connection — Make sure you’re connected to WiFi or mobile data
3. Try a different browser — If something looks off, switching browsers can help
4. Clear your browser cache — Outdated cached data can sometimes cause issues
5. Log out and back in — This refreshes your session and account data

[!NOTE] Still can’t find your answer? Try the FAQ for quick answers to common questions, chat with Archie (our AI assistant) on the TriviaNow website , or contact our support team directly.